Aqua Nouveau Privacy Policy

1. Information We Collect

We collect various types of information to provide and improve our services to you. This includes:

• Personal Information: Name, address, email address, phone number, payment details when you make a purchase or book a service.
• Usage Data: Information about how you access and use our website, such as your IP address, browser type, pages visited, and time spent on pages.
• Communication Data: Records of your correspondence with us, including emails and customer support inquiries.

2. How We Use Your Information

Your information is used for several legitimate business purposes:

• To process and fulfil your orders and service bookings.
• To provide customer support and respond to your inquiries.
• To improve our website, products, and services.
• To send you marketing communications about new products, special offers, or events, where you have opted in.
• To ensure the security of our website and prevent fraud.
• To comply with legal obligations.

3. Sharing Your Information

Aqua Nouveau does not sell, rent, or trade your personal information with third parties. We may share your information with:

• Service Providers: Third-party companies that perform services on our behalf, such as payment processing, shipping, and marketing assistance. These providers are obligated to protect your data.
• Legal Requirements: When required by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

4. Data Security

We implement robust security measures designed to protect your personal data from unauthorized access, alteration, disclosure, or destruction. This includes:

• Using Secure Socket Layer (SSL) technology for online transactions.
• Implementing strict access controls to our systems.
• Regularly reviewing our data collection, storage, and processing practices.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

5. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: The right to request copies of your personal data.
• Rectification: The right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Erasure: The right to request that we erase your personal data, under certain conditions.
• Object to Processing: The right to object to our processing of your personal data, under certain conditions.

To exercise any of these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

Our website uses "cookies" to enhance your experience. Cookies are small data files placed on your device. We use them for:

• Essential Website Functionality: To enable core features like shopping cart functionality.
• Performance and Analytics: To understand how visitors use our website and improve its performance.
• Marketing: To deliver relevant advertisements to you (with your consent, where required).

You have the option to accept or refuse cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of our service.

7. Links to Other Sites

Our Privacy Policy does not apply to external websites linked from our platform. If you click on a third-party link, you will be directed to that site. We strongly advise you to review the Privacy Policy of every site you visit, as we have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

8. Children's Privacy

Our services are not directed to anyone under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If we become aware that we have collected Personal Information from a child without verification of parental consent, we take steps to remove that information from our servers.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "effective date" at the top of the policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Effective Date: 25th October 2023